Customer Care
If you would like to place an order with us over the telephone our Customer Care team are available from Monday to Friday 8am – 5.30pm.

Our enquiries team are available daily from 8am – 5.30pm.

To order via the website simply add your items to the basket and proceed to checkout. If for any reason you are having any trouble ordering online please contact Customer Care on 0121 663 1266 or email us at

If you would like to place an order by telephone please call Customer Care on 0121 663 1266 Monday – Friday from 8am – 5.30pm. If you are calling to place an order please have your card payment details ready.

We currently accept Visa, Mastercard, Solo, Switch/ Maestro and Visa Delta and Paypal as valid payment methods. Your transaction will be processed by Stripe in a secure environment. If you pay by credit or debit card, the total order amount will be charged to your card at the checkout.

We process orders quickly to get your parcel to you as soon as possible therefore we regret that we are unable to cancel or amend your order once the order has been placed. If you wish to return an item, inside your parcel you will find a delivery and returns leaflet which details how to return items to us. Read more about returns